Contact Us

Advice line for health professionals

Telephone: +44 (0)845 602 6712 (local call rate)
Please note: mobile charges may vary

Monday – Friday (closed Wednesday afternoons and Bank Holidays)
09.00-11:45 and 13:00-15:45

We are unable to provide clinical advice to members of the public. Please contact your GP, pharmacist or travel health clinic for guidance at least 4 – 6 weeks ahead of travel. However, even if time is short, an appointment is still worthwhile. For other health enquiries call 111, free from any phone, or go to www.nhs.uk

Information for health professionals calling the advice line

The advice line is for health professionals who have queries about

  • travel scenarios that involve either complex itineraries.
  • travellers with special health needs.

The advice line is staffed by one Specialist Nurse Advisor each session and does get very busy. However, many queries can be answered by information that is available online.

In order to make best use of the service there are several resources that health professionals can check prior to calling:

Additionally, it is anticipated that callers will already have accessed key resources such as an atlas, Immunisation against infectious disease (the Green Book) and the Guidelines for malaria prevention in travellers from the United Kingdom in an attempt to find the answer to their query.


Callers are asked to have the following information available:

  • Contact telephone number and postcode of practice/clinic/pharmacy
  • Age; date of birth of babies
  • Body weight of babies (for malaria prophylaxis related enquiries)
  • Past/current medical history (including any relevant recent blood test results)
  • Past/current medication
  • The detailed itinerary of the traveller
  • Date of departure & length of trip
  • Reason for trip & planned activities whilst travelling

 We are unable to answer travel health queries from the general public and non-clinical administrative members of staff.

Advice line disclaimer

The purpose of the NaTHNaC advice line is to provide guidance to healthcare professionals advising travellers with complex travel itineraries and/or special health needs.

Whilst NaTHNaC will use its clinical knowledge and expertise to advise on the most appropriate course of action, it is reliant on the information vicariously provided by healthcare professionals and, as such, is unable to review any records or consult with the traveller themself. NaTHNaC does not (and cannot) therefore accept any responsibility for clinical decisions made with regard to the administration of vaccines and prophylactics. Such decisions must be made by healthcare professionals in accordance with the individual circumstances and clinical condition of the traveller.

For the avoidance of doubt, the healthcare professional thus remains responsible for individual risk assessments relating to travel and for any clinical decisions made regarding the administration of vaccines, other prophylactics, or for information given regarding travel health.

General and media enquiries

Email: nathnac@uclh.nhs.uk

Telephone: +44 (0)20 3447 5943

Fax: +44 (0)20 3447 9486

Postal address

National Travel Health Network and Centre
UCLH NHS Foundation Trust
3rd Floor Central
250 Euston Road
London
NW1 2PG
United Kingdom